Quality Policy
Falcon Management system Ltd. endeavors to exceed customer's expectations by providing the best of security services through qualified security staff possessing outstanding communications skills.
The management is committed to:
Develop and improve the Quality Management System.
Continually improve the effectiveness of the Quality Management System.
The enhancement of customer satisfaction.
The management has a continuing commitment to:
Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
Communicate throughout the Organisation the importance of meeting customer needs and legal requirements
Establish the Quality Policy and its Objectives
Ensure that the Management Review meeting sets and reviews the Quality Objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
Ensure the availability of resources
The structure of the Quality Management System is defined in our Quality Manual. All Head-Office personnel understand the requirements of this Quality Policy and abide with the contents of the Quality and Procedures Manual.
The Organisation complies with all English and EU legislation and regulations specifically related to its business activities.
The Organisation constantly monitors its quality performance and implements improvements when appropriate. This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy and the Management Review minutes are available to all members of staff as a means of communicating the effectiveness of the Quality Management System.